1.One year warranty and technician is available overseas. Lifetime maintenance for printer
2.Free to change all the spares except easily broken spares like printhead, ink supplying system etc
3.Free training and free printer installing, but need afford accommodation&air ticket&visa if serve on site
4.Provide one set ink free and one free spares parts with printer together
5.Free software update for client in the future if need
6.Online after-sales-service by Email,Skype,QQ,MSN,phone etc with English speaking engineer
We are a professional manufacturer of UV flatbed printers, eco solvent printers,solvent printers T-shirt printers,sublimation printers and printing media in China. Now our products have been exported to more than 50 countries such as United State Philippines,India,Brazil,Mexico,Chile,UK,Spain,Finland,Portugal.Italy.Czech,Turkey,Russia,Poland,Ukraine,Mongolia,Indonesia etc.Welcome your RFQ so that we can give you a specific introduction to help you find your desired products!
Q1. Do you provide warranty for the inkjet printers?
We supply 1.5 year(18 months) free warranty for the electric boards. Within 1.5 year, if the boards have any problems, please send the defective board to us and we will repair it soon. (Printhead and consumable parts are not included.)
Q2. What kind of after-sales- service do you have for ZhongYe Flex PRINTING MACHINE?
A. We have 16 experienced engineers and 1 technical online customer service to supply 18-hour online service. If you have any problems, we can solve them online via skype and WhatsApp.
B. Also, remote control service via the software Team Viewer is provided for the customer to install the software and adjust the program.
C. At the first time, free training course will be provided to assist customers on installation and maintenance of the printer. If customer needs, we can send our engineers abroad to provide service such as machine setup and repairing. Also free training for your staff is provided.
(Customer have to pay the visa fees, air ticket, accommodation and food for our engineer for the first year. Over the first year, customer need pay above and plus. USD 100 per day will be charged for on site service.)
Q3. Does the Flex printing machine have the printing video?
We have uploaded the machine printing video in YouTube; if you want to see the printing effect, please contact me for Video links
Q4.Payment terms and delivery date?
Payment terms: we accept the T/T transfer, Western Union, telegram, also L/C.
Delivery date: for goods in stock, within 2 workdays after full payment is received.
Q5. Is the machine equipped with software?
The machine is already equipped with both the controlling software and RIP software.
Also the Maintop RIP software and photo print are optional.
Q6. What about the quality of ink?
The inks we supply are of high quality due to many times of rigorous tests in our machine, so problems like jam print head or bad printing effect will not occur. If problem about ink occurs, we will judge it soon and then take the responsibility if it is our fault.
Q7. Can you send the ink by DHL?
Yes, we can send ink by DHL.
For small quantity, we can send products by DHL; for large quantity, we suggest customer considering sea transport due to lower cost.
Q8. Do you offer ink sample for testing?
We provide free samples (1 liter of ink) while the shipping cost should be paid by customers.
We are a leading manufacturer in China ,Our products:
1. Large format solvent printer used for outdoors advertisement like banner, vinyl, sticker, mesh, one-way vision printing etc.
2. UV flat bed printer for glass, ceramic tile metal, wood etc. printing
3. Eco solvent printer for indoor and outdoor advertisement, environmentally safe ink, high resolution
4. Sublimation printer for flag, scarf pillow etc.
5.T-shirt printer that can print on T-shirt directly
6. Printing media including banner, vinyl, sticker,mesh,paper, film,pp paper, canvas,wall paper etc.
7.Printing ink like solvent ink , eco solvent ink , UV ink, water base ink , pigment ink, sublimation ink etc.
8. Printer spare parts
Print head: We have Seiko510, Seiko1020, Spectra Polaris 512, Starfire 1024,
Epson DX5, DX7, Ricoh Konica512i, Konica1024i etc,.
Type: Inkjet Printer
Plate Type: Screen Printer
Place of Origin: shanghai, China (Mainland)
Brand Name: WER
Automatic Grade: Automatic
Color & Page: Multicolor
Gross Power: 2500W
Dimensions(L*W*H): W4580*D970 * H1500mm
Certification: CE Certification
After-sales Service Provided: Engineers available to service